A person encounters supervised child visitation services at a very difficult point in life. Nothing is harder than losing a child and nothing seems to be able to alleviate the pain. That’s why at the time, it was hard to appreciate what Ilene does for her clients. Looking back on my experience with her, I can see how much effort and honest compassion she put in that relationship. First and foremost, Ilene is very professional. That is expected, but it still is good to know that a person is there when she says she will be or finds a substitute monitor without any effort on your part. Secondly, it was refreshing in the context of a custody battle to encounter an impartial representative who doesn’t see an enemy of the state in you. Ilene is fair, impartial, and non-judgmental at all times. Lastly, her whole attitude is very supportive and encouraging. Let’s face it, non-custodial parents who have supervised child visitations should be on suicide watch. Ilene provided the support I needed. At a time when the best help that child welfare agencies could offer was explaining exactly why my child needed to be taken away and protected from me, hers was the only voice telling me not to give up. I think the cruel and unfair world is a little better because Ilene is here.

“It was a great opportunity to get to know Ms. Ilene Fletcher when I had to employ a court ordered monitoring service to be able to visit my son due to a restraining order. Ilene Fletcher and her agency, Family Visitation Services, were a real comfort during a very uncomfortable family situation. Ilene is a professional with high ethical values who gave me so much precious advice and lots of insights about how to deal with my situation. Ilene was a great mentor in bettering my ability to interact with my son. Ilene taught me tools to be able to discipline my son with love and attention. I was grateful to her and her company and lucky to have known her.”

“I worked closely with Ilene Fletcher and her staff on a difficult custody case involving a young child who suffered from a physical condition and a father who had been accused of sexual abuse. Ilene, together with her monitors, provided excellent care for the child, making sure that all rules were properly followed while also ensuring that the child felt comfortable and at ease. Both the child and my client benefited from the monitor’s care. Ilene always promptly responded to any concerns that I or my opposing counsel raised. Further, and for my purposes very importantly, Ilene and the monitors provided excellent detailed monitoring reports which were submitted to the Court and the custody evaluator and were extremely helpful in this custody matter. I highly recommend Ilene and Family Visitation Services.”

“We have used Ms. Fletcher and monitors from Family Visitation Services many times. She and her staff are professional, child-centered and facilitate visitation between the child and supervised parent in the safest but least intrusive way possible. The company has insurance and is on the Court-approved web sites. She and her staff are responsive, available, and prepare detailed and objective reports. We often see Ms. Fletcher at family law continuing legal education events and it is encouraging that a monitor educates themselves about the latest developments in child development and domestic violence. It is a difficult job because many supervised parents are resentful and angry. She is not controlling or interfering and gives parents space to be with their children consistent with the safety of the children.”

“I want to provide my support and recommendation for a very focused, conscientious, and capable family law professional, Ilene Fletcher, the principal at Family Visitation Services. I have known Ilene for over 10 years and have worked with her on a number of occasions involving some very problematic clients and visitation situations. As a professional family law attorney with over 40 years in practice, I have witnessed the work ethics of numerous monitoring agencies in Southern California. I can attest that Family Visitation Services monitors are outstanding in their protocol and neutrality, and offer far superior visitation services and reports than many other agencies. This is very important as nothing is more of an issue for attorneys, their clients, and the courts than a biased monitoring service. Family Visitation Services is the primary organization I have collaborated with for visitation services because they comply with the new standards of Assembly Bill 1674 and Rules of the Court 5.20. They know the law and their obligation to the minor, the parents, and the legal system. They have shown outstanding integrity, accuracy of reporting and have demonstrated over and over that the safety of the children during their visits is their primary concern. Ilene Fletcher has established a staff of monitors who make up a great organization. I suggest you contact them to help with your child custody visitation needs. They are professional, ethical, and have a wealth of knowledge in their field. They are capable of doing what is both required and expected in this challenging area.”